Welcome to Nexway
Help Center.
General
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Delivery
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Download
- I am receiving the message "You have no downloads available".
- I cannot download the purchased software. How can I download my software?
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Order
- I wish to cancel my order - what do I need to do?
- Why do I have to enable cookies in my web browser?
- How do I order VAT exempt products? (EU only)
- How do I order an upgrade ?
- Secure shopping in all of our online Shops
- How does the order process work in the online shop?
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Payment
- Why has my bank account been debited by Nexway?
- What do "Verified by Visa" & "MasterCard SecureCode" mean ?
- How can I pay by iDeal?
- How can I securely provide my credit card data?
- Unknown credit card charge / double charge
- I cancelled my order – when will I be reimbursed for the purchase price?
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Service
- I haven’t received an order confirmation
- How do i get an invoice for my order?
- What can I do to prevent data loss?
- I’ve lost my access details/ order confirmation.
- The serial number (license number) supplied is not being accepted.
- Contact Details Customer Service