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Matthieu

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Latest activity by Matthieu
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    Matthieu created an article,

    Why has my bank account been debited by Nexway?

    You have been debited for an order placed in one of our clients’ online stores. Nexway manages the e-commerce platforms of several publishers and online retailers of downloadable PC software, PC v...

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    Matthieu created an article,

    What can I do to prevent data loss?

         Depending on the store where you purchased or wish to purchase your product, the following options may be available to prevent data loss:   1.) Extended Download Service (EDS):   The extended ...

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    Matthieu created an article,

    I haven’t received an order confirmation

        If you have not received an order confirmation via email within a few minutes after placing your order, please check whether your email account is protected by a SPAM-filter. If so, the email m...

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    Matthieu created an article,

    How do i get an invoice for my order?

        If you need an invoice, you can retrieve it directly in your customer account. Please log in to your account with the information given in your order confirmation and navigate to "My Account".Y...

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    Matthieu created an article,

    I’ve lost my access details/ order confirmation.

         You will receive your account login details and order confirmation by email after completing the online order process.   If you have lost this information or forgotten your password, you can r...

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    Matthieu created an article,

    The access details supplied are not being accepted.

        You will receive a link and your access details for accessing your customer account together with your order confirmation. If you receive an error message when entering the access data, please ...

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    Matthieu created an article,

    Contact Details Customer Service

         If you do not find the answer you need in our FAQ, please send us an email using the "New Support Ticket" tab . Our Customer Service Team will respond to your question as quickly as possible. ...

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    Matthieu created an article,

    The serial number (license number) supplied is not being accepted.

    If you receive an error message when entering your serial/license number this may be due to one of the following reasons:With an installed and activated test version: Does the software installed co...

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    Matthieu created an article,

    Secure shopping in all of our online Shops

         Please be assured that shopping in our online shops is still a fast, secure and safe way to purchase your software online.     We are using the latest encryption methods and build a secure h...

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    Matthieu created an article,

    How do I order an upgrade ?

    Please make sure you are eligible for an upgrade. If you are in possession of a previous version, please make sure that you check your order before completion to see whether the software manufactur...