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If you have successfully placed an order and are now receiving this error message, these might be the reasons:
You have ordered the software product(s) as a box version (package). You can find information about this in your order confirmation. In this case, you will need to install the software from the CD once it has been delivered.
You have already made more than 10 download attempts. In this case, please contact our customer service department for a renewed activation.
Your ordered a few days ago? In this case the download period may have expired. Contact our customer service department to get further information on how to re-download your software.
You have re-registered for the download instead of logging in using the access details provided in your order confirmation. In this case, please use the access details supplied in your order confirmation.
You have created more than one customer account to purchase your online products (past and present) and have changed or used the same password for both customer accounts. If this is the case, please contact our customer service department so we can assist you with resetting your password.